By processing this order you agree that you have read and agree with and accept the  information below as our terms:

Return Policy:  Return of goods may be accepted if authorized with a return authorization number. Email us with the Contact Us form above. Special order items and single items over $250.00 have a restock charge of 15%. Defective items can be exchanged or refunded or replaced with no restock charge.

Delivery Time:
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates may appear in the order form. After placing your order, you will see both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account. Please note that certain delivery times are estimated and all shipping is subject to carrier terms, conditions and delivery may be subjected to circumstances beyond our control. Please direct all inquiries on delivery carriers to the shipping company. We will notify you of a shipment tracking number the day the shipment is picked up by the carrier. During weekends, holidays, or times when delivery is scheduled we may not be able to provide you with a tracking number within 48 hours. Our policy is to provide the number as soon as the item is ready for delivery or in the case of drop ship items as soon as the shipper provides us with tracking information. 

There are circumstances that may prevent us from shipping an item the same day as the order. It is not the norm but..... Please allow up to three weeks for stock items unless you have called to confirm shipment or have selected expedited delivery. Even with expedited delivery some items may not be delivered quickly.  We have items from various vendors and some are drop shipped if we do not have inventory. In most cases however the item will be shipped within 48 hours and you should be notified with a tracking number. If any doubt or if you need a faster delivery please call us at 707-824-9400. Our office hours are M-F 9a -3p Pacific time.

Calculating Cost

Shipping costs for orders from SampleRewards.com depend upon the method and option you choose.

Delivery Type

If you have a tracking or delivery confirmation number, follow the links below for more information. If you're not sure whether or not your order has been shipped, check the status of your recent orders in your account .

FedEx

Package Tracking: http://www.fedex.com/us  Phone: 1-800-463-3339

If the order is past the estimated delivery date and you have not received it, it may be lost.Orders shipped via a trackable method (such as UPS) will have tracking information available in Your Account. Please check this information if available and read through the following options:

If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.

If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.

If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please contact us using the link at the bottom of this page.

Please confirm the correct shipping address when writing to us.